Returns and Exchanges Policy

We hope you enjoy your order. However, if you are not completely satisfied, we have made the return process straightforward.

Returns or exchanges may be requested in the following circumstances:

1. The product has a quality issue.

2. The product was damaged during delivery.

3. The incorrect item was delivered, or the product does not match the item ordered, provided that the item remains suitable for resale.

Return Policy
You may request a return within 14 days of receiving your delivery.

The following items or circumstances are not eligible for a 14-day no-reason return:

1. Personally customised products.

2. Products that have been used. Electronic products are considered used once they have been powered on.

3. Products, functional parts, or accessories with visible wear or damage.

4. Products with missing or seriously damaged outer packaging, except where damage resulted solely from opening the package, where this affects the product’s suitability for resale.

5. Other products that are unsuitable for return due to their nature and were confirmed at the time of purchase as non-returnable.

6. Any other circumstance where the product is not in good condition and this affects its suitability for resale.

How to Request a Return

Returns and exchanges for personal reasons: Within 14 days of receiving the goods, please email our after-sales service centre, provided that the product remains suitable for resale. Our after-sales customer service team will review your request within 1-3 business days after receiving your email. You are responsible for any shipping costs incurred for returns or exchanges made for personal reasons.

Returns and exchanges for quality-related reasons: Within 14 days of receiving the goods, please email our after-sales service centre at service@mail.liodent.com. Customer service will process your request within 1-3 business days after receiving the email. We will cover shipping costs incurred for returns or exchanges arising from quality issues.

Return Process: Within 14 days of receiving the goods, please contact the courier company directly. Once the courier company receives the returned goods, it will notify us regarding the refund arrangements. We will complete the refund process within 15 business days. Please provide your order number, name, telephone number, and return details to our 24-hour online customer service team.